Computer-mediated Communication

CMC is the use of computer based on tools such email, computer conferencing, which for the purpose of human interaction. And the face-to-face communication is not only the way people can communicate which CMC provide other way to communicate with other. CMC made communication easier for people who have a busy schedule.  

According to Lengel (1984) , the theory on CMC began with an assumption that many management problems are difficult and complex; hence formal information is not rich enough to convey adequate insight and understanding.

In my opinion, the computer mediated messages are inappropriate or ineffective for exchanges in which interpersonal exchanges is needed because the medium provides the information.

According to Jones, 1995, CMC may be Impersonal, growing numbers of report are appearing that reflect more personal CMC interaction, sometimes just a personal as face-to-face interaction even describing interaction that surpasses in some interpersonal aspect.

From the table above, every medium have different capability or ability to deliver the messages. It is all about the effectiveness that each media brings. For example, written posts in social media could not provide the fact how the writer actually feels or their expression is. We do not know their tone in their message. Thus, we could say the effectiveness in delivering the message is low.

However the media such as the telephone and “voice note” is a two-way communication and you could interpret the other party’s tone but you can’t exactly interpret their expression.

While for me video conferencing is the most effective because you could eventually see and hear the person clearly. For example, Skype and Face time.

References

Lengel, R.H.,& Draft, R.L (1984). An exploratory analysis of the relationship between media richness and managerial information processing.College Station, TX: Department of management, Texax A & M University.

Jones, S.(1995).  CyberSociety: computer-mediated communication and community. Thousand Oaks, CA: Sage Publication